It is important to note that our company maintains a comprehensive refund policy to protect our clients and uphold sound business practices. However, certain terms and conditions apply, which may render a customer ineligibility for a refund. The company’s refund policy will not be applicable under the following circumstances:
- If the customer becomes unresponsive for a period of 3 weeks without providing any notice, or if the project is put on hold by the customer for more than 3 months.
- If the customer remains unresponsive for a consecutive period of 3 months, resulting in the freezing of the automation plan, and rendering them ineligible for a refund.
- If our company successfully delivers a project to a certain stage, and subsequently, the customer requests a refund, they will not be eligible for a full refund.
Unrecoverable fees: While our company discourages the acquisition of inventory payments from customers, in certain circumstances where such payments are acquired, the customer will not be eligible for any refund on these payments. Similarly, charges related to marketing campaigns and Third Party Logistics are non-refundable.
Change of Mind Policy
If a customer decides to change their decision after onboarding with us, they may request a refund within 48-72 hours of the onboarding process. However, beyond this timeframe, conditions will apply according to the project delivery terms.